Frequently Asked Questions
Everything you need to know about shopping with CountryMoos
What is the typical shipping time for CountryMoos orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping can take 7-14 business days depending on your location.
How can I ensure I order the correct size?
Each product page features a detailed 'Size Guide' button with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure a perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
Are your materials sustainably sourced?
At CountryMoos, we prioritize quality and ethics. We work with suppliers who adhere to fair labor practices and utilize high-quality, durable fabrics designed to last beyond a single season.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website so you can monitor your delivery in real-time.